Shipping policy

Shipping Policy

We currently ship to Australia, New Zealand, the United States, Canada and the United Kingdom, subject to the service-area exclusions below.

Service Areas and Exclusions

Australia: We ship to every Australian state and territory, as well as Christmas Island, Cocos (Keeling) Islands and Norfolk Island.

New Zealand and Canada: Standard shipping is available nationwide.

United States: We ship to the 48 contiguous states, Washington, DC, Alaska and Hawaii. We do not ship to American Samoa, Guam, Puerto Rico, the U.S. Virgin Islands, the Northern Mariana Islands, Micronesia, the Marshall Islands, Palau, or AA/AE/AP and other U.S. military addresses.

United Kingdom: Standard shipping is available to eligible addresses in England, Scotland, Wales and Northern Ireland. Express shipping is currently offered only to eligible addresses in Wales. We do not ship to British Forces or BFPO addresses, the Isle of Man, Jersey or Guernsey.

Orders placed to an unsupported location or postcode may be cancelled and refunded after address verification.

How Shipping Rates Work

Shipping rates are based on the order subtotal and destination. In the rate lists below, the first amount applies below the stated threshold and the second amount applies at or above the threshold.

Free standard shipping applies only to eligible destinations at or above the stated threshold. Reaching a threshold does not always make every shipping service completely free: destination and Express surcharges shown below still apply after the threshold. The rate displayed at checkout is the final applicable rate.

Australia (AUD)

Order threshold: A$59

  • New South Wales and Victoria: Standard A$11 / FREE; Express A$17 / A$6.
  • Australian Capital Territory and Queensland: Standard A$13 / FREE; Express A$20 / A$9.
  • South Australia, Tasmania and Western Australia: Standard A$24 / A$13; Express A$35 / A$24.
  • Northern Territory: Standard A$30 / A$19; Express A$35 / A$24.
  • Christmas Island, Cocos (Keeling) Islands and Norfolk Island: Standard A$30 / A$19; Express A$35 / A$24.

Express delivery after dispatch: 4–7 business days within Australian states and territories. No Express delivery timeframe is promised for Christmas Island, Cocos (Keeling) Islands or Norfolk Island.

United States (USD)

Order threshold: US$39

  • 48 contiguous states and Washington, DC: Standard US$15 / FREE; Express US$21 / US$5.
  • Alaska: Standard US$28 / US$13; Express US$27 / US$11.
  • Hawaii: Standard US$29 / US$14; Express US$27 / US$11.

Express delivery after dispatch: 5–8 business days.

Canada (CAD)

Order threshold: C$49

  • Standard: C$17 / FREE.
  • Express: C$22 / C$5.

Express delivery after dispatch: 5–7 business days.

United Kingdom (GBP)

Order threshold: £29

  • England and Scotland: Standard £6 / FREE.
  • Wales: Standard £6 / FREE; Express £7 / £1.
  • Northern Ireland: Standard £7 / FREE.

Express delivery after dispatch: 3–5 business days where offered.

New Zealand (NZD)

Order threshold: NZ$59

  • Standard: NZ$27 / FREE.

Order Processing and Delivery

Orders are dispatched within 2–3 business days. Once dispatched, Standard delivery usually arrives within 7 business days. Express delivery timeframes, where offered, are listed under each region above.

Delivery timeframes are estimates and are not guaranteed. Delays may occur because of carriers, customs, public holidays, weather, peak periods or other circumstances outside our reasonable control.

Where tracking is available, tracking information will be provided after the order has shipped. Some orders may be sent in more than one package and may arrive separately.

Shipping Address

Please make sure your shipping address and contact details are correct before placing your order. If you notice an error, contact us as soon as possible. We will try to help if the order has not yet shipped, but we cannot guarantee that an address can be changed once processing or transit has begun.

If an order is returned or requires redelivery because of an incorrect or incomplete address, failure to collect the parcel, refusal of delivery, or another issue caused by the customer, additional shipping costs may apply.

Delivery Issues

If your order has not arrived within the expected timeframe, your tracking information appears unusual, or you believe your parcel may be lost, please contact us. We will review the available shipping information and, where appropriate, work with the carrier to help resolve the issue.

Where applicable consumer law provides different or additional rights, those rights will apply.