Return & Refund Policy

We want shopping with Inflyn to be simple. If you change your mind about an item, or something is wrong with your order, please contact us and we will guide you through the next steps. This policy explains how returns work, what we refund and when.

Starting a Return or Refund

Please contact us at support@inflyn.com with your order number and the item(s) concerned. We may ask for photos, videos or other details to help us assess your request.

Please contact us before sending anything back. If a return is required, we will confirm it and provide return instructions, including the return address. Do not send items to an address that has not been confirmed by Inflyn.

Once we have provided return instructions, please send the item(s) back within 7 days, unless a longer period is required by applicable law.

Change-of-Mind Returns

If you change your mind, eligible items may be returned if you contact us within 14 days of receiving your order.

Items must be in substantially the same condition as when you received them, and must not have been used, damaged or altered beyond what is reasonably necessary to inspect them.

Faulty, Damaged or Incorrect Items

If your item is faulty, damaged in transit, or different from what you ordered, please contact us with your order details and, where appropriate, photos or videos.

Once the issue is confirmed, we will offer an appropriate solution, which may include a refund, a replacement, a partial refund or another suitable resolution.

Refunds Without a Return

In some cases, we may offer a refund without requiring the item to be returned. Before approving it, we may ask for photos, videos, proof of destruction or other reasonable evidence. If proof of destruction is required, we will provide specific instructions.

Please do not destroy or dispose of an item unless Inflyn has specifically asked you to do so.

Non-Returnable Items

Unless otherwise required by applicable law, the following items are not eligible for change-of-mind returns. Where an exclusion applies, it is shown on the product page before you buy.

• Final Sale items;
• handmade items, where each piece is individually made and cannot be restocked;
• personalised or custom-made products;
• gift cards; and
• products clearly marked as non-returnable on the product page.

Depending on the circumstances, the following may also not be eligible for change-of-mind returns:

• sealed products that cannot be returned for health or hygiene reasons once opened; and
• items that have been used, damaged or altered beyond what is reasonably necessary to inspect them.

These exclusions do not affect returns of faulty, damaged or incorrect items, or any right you have under applicable consumer law to cancel or return an item.

Return Shipping Costs

• Change-of-mind returns: the cost of sending the item(s) back is your responsibility.
• Faulty, damaged or incorrect items: if a return is required, Inflyn will cover the reasonable return shipping cost.

Refund Amount

• Entire order refunded: if your entire order is refunded, whatever the reason and whether or not the items are sent back, we will refund the full amount you paid for the order, including the original shipping charges.
• Part of an order refunded: if only some items are refunded, we will refund the amount you paid for those items. The original shipping charges are not refunded, unless applicable law requires otherwise.

Return shipping costs you pay for a change-of-mind return are not part of the order amount and are not refunded.

Refund Timing

We will issue your refund within 3 business days of the refund being confirmed:

• If items are returned: the 3 business days start from the day we receive your returned item(s).
• If no return is required: the 3 business days start from the day we approve your refund.

If a returned item does not meet the return conditions above, we will contact you within the same period to explain the next steps.

Refunds are normally issued to the original payment method. The time your bank, card issuer or payment provider takes to show the refund in your account is not included in the 3 business days and may vary.

Exchanges

Inflyn does not offer direct exchanges. If you would like a different size, colour, style or product, please return the eligible item and place a new order. If the item you received is faulty, damaged or incorrect, please contact us and we will provide an appropriate solution.

Your Consumer Rights

This policy does not exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws. Where the laws that apply to you provide different or additional rights, including a different refund amount, method or timeframe, those rights will apply.