FAQ

Please contact us as soon as possible.

If your order has not yet entered processing or fulfilment, we will do our best to help. Once an order has entered processing or shipping, we cannot guarantee that changes or cancellations will be possible.

Please contact us as soon as possible.

If your order has not yet shipped, we will do our best to update the address. Once an order has entered processing or transit, we cannot guarantee that the address can be changed or the shipment intercepted.

Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility.

We currently ship to:

• Australia, including Christmas Island, Cocos (Keeling) Islands and Norfolk Island
• New Zealand
• United States, including Alaska and Hawaii
• Canada
• United Kingdom, including Northern Ireland

We do not ship to British Forces addresses, the Isle of Man, Jersey, Guernsey, U.S. military addresses or U.S. territories. In the United Kingdom, Express shipping is currently offered only to eligible addresses in Wales; Standard shipping remains available to eligible addresses in England, Scotland, Wales and Northern Ireland.

Our current order thresholds for standard-shipping offers are:

• Australia: A$59+
• United States: US$39+
• Canada: C$49+
• United Kingdom: £29+
• New Zealand: NZ$59+

In the United States, Canada, the United Kingdom and New Zealand, Standard shipping is free at or above the applicable threshold where service is available.

In Australia, Standard shipping is free at or above A$59 for New South Wales, Victoria, Queensland and the Australian Capital Territory. Destination surcharges remain for South Australia, Tasmania and Western Australia (A$13), and for the Northern Territory, Christmas Island, Cocos (Keeling) Islands and Norfolk Island (A$19).

Express shipping remains chargeable after the threshold wherever it is offered. For orders below the threshold, the full applicable shipping cost will be shown at checkout. The latest rate shown at checkout will apply.

Orders ship within 2–3 business days. Once dispatched, Standard delivery usually arrives within 7 business days.

Express delivery times after dispatch are:

• Australia: 4–7 business days, except external territories where no Express timeframe is promised
• United States: 5–8 business days
• Canada: 5–7 business days
• United Kingdom: 3–5 business days where offered
• New Zealand: Express is not currently offered

Delivery times are estimates and may be affected by carriers, customs, public holidays, weather, peak periods or other circumstances outside our reasonable control.

Where tracking is available, tracking information will be provided after your order has been shipped.

Some orders may be fulfilled from different locations and may therefore be shipped in more than one package.

Packages may arrive at different times.

Eligible items may be returned if you contact us within 14 days of receiving your order.

Once your return is confirmed and return instructions are provided, please send the item back within 7 days, unless a longer period is required by applicable law.

Please contact us before sending anything back.

Return shipping: for change-of-mind returns, the cost of sending the item(s) back is the customer's responsibility. If your item is confirmed to be faulty, damaged or incorrect and a return is required, Inflyn will cover the reasonable return shipping cost.

Original shipping: if your entire order is refunded, whatever the reason and whether or not the items are sent back, we will refund the full amount you paid, including the original shipping charges. If only part of an order is refunded, the original shipping charges are not refunded, unless applicable law requires otherwise.

Inflyn does not offer direct exchanges.

If you would like a different size, colour, style or product, please return the eligible item and place a new order.

If your item is faulty, damaged or incorrect, please contact us and we will help with the appropriate solution.

Please contact us with your order details and, where appropriate, clear photos or videos.

Once the issue has been confirmed, we may offer a refund, replacement, partial refund or another suitable solution.

We will issue your refund within 3 business days of the refund being confirmed:

• if items are returned, the 3 business days start from the day we receive your returned item(s);
• if no return is required, they start from the day we approve your refund.

Refunds are normally issued to the original payment method. Your bank, card issuer or payment provider may need additional time for the funds to appear in your account.

In some cases, we may offer a refund without requiring the item to be returned.

We may ask for photos, videos, proof of destruction, or other reasonable evidence.

If proof of destruction is required, we will provide specific instructions.

Please do not destroy or dispose of an item unless Inflyn has specifically asked you to do so.